The Reliable Host
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Terms of Service

 
Use of company services constitutes acceptance and agreement to the company's Service Agreement as well as the company's Resource Usage Policy. The TOS, Service Agreement, and Resource Usage Policy may be changed from time to time.
 
Disclosure: The TheReliableHost TOS, Service Agreement and Resource Usage Policy specifically prohibits the use of our service for illegal activities and the storage or transfer of pornographic material. The Company will only disclose subscriber information including assigned IP numbers, account history, account use, etc. to a law enforcement agent or official that provides an authentic subpoena.
 
IP Ownership: If we assign a Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to us, and Customer shall have no right to use that Internet Protocol address except as permitted by us at our sole discretion in connection with the Services, during the term of this Agreement. We shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by us, and we reserve the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies.
 
Domain Registrations and New Orders: You are also requesting us to register your site for you when selecting "new domain" in the order form of our site. We will use ResellerClub to register such services for you on your behalf and ensure the correct name servers are used saving you time and money. All domain registrations and failed domain transfers are NON-REFUNDABLE.
 
Free Domain Offers: Domain names will be transferable only after a 90-Day waiting period has ended.
 

Disputes and Failure to Pay: All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in TheReliableHost's sole discretion is a valid charge under the provisions of the TOS and /or Service Agreement, you agree to pay an "Administrative Fee" of not less than $50 and not more than $150. The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. If subscriber fail to pay the fees in time, we may suspend the account and we may terminate the account too if failure time is long and we are not resposible of loss of data, We will not provide any webiste data backup. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

 

Backup: You can use our Cpanel control panel to backup and restore your site files and entire account. You can also use the phpMyAdmin tool to export/import your MySQL databases. Note: We strongly suggest that you backup your files and account data regularly to avoid data lost in event of server failure or system corruption. We can not guarantee that we will be able to recover your account in case of data corruption or system failure. Backup is just free service from TheReliableHost to customers, We are not resposible for any loss of data while any system failure or any such damage.

 
Disputing Site or Account Ownership: Disputes sometimes arise between or among multiple persons claiming ownership of or rights in a site hosted by TheReliableHost. TheReliableHost is not obligated to resolve any such disputes. If multiple persons are claiming ownership of or rights in a site hosted by TheReliableHost, and in TheReliableHost's sole judgment, there is not certainty as to the ownership of or rights in said site or account, then TheReliableHost will, to the extent of its knowledge and ability, notify said persons of the dispute and demand that said persons promptly, conclusively, and finally resolve the dispute in a manner which makes clear who the owner(s) and/or interest holder(s) is/are and in a manner which relieves TheReliableHost of all liability or obligations concerning the dispute. If the disputing persons fail so to resolve the dispute within what TheReliableHost, in its sole judgment, deems to be a reasonable time, then TheReliableHost, at its option and without any obligation to do so, may, in accordance with and subject to the laws of the State of Gujarat, file an interpleader action in a court of competent jurisdiction within the State of Gujarat for the purpose of allowing the contending persons to resolve said dispute and to reach certainty regarding ownership of or rights in said site and/or account. The person or persons conclusively and finally determined by the interpleader action to be the rightful owner(s) or interest holder(s) of said site and/or associated account shall be obligated to reimburse TheReliableHost for all of its expenses relative to said interpleader action including without limit all its court costs and reasonable attorney fees. All amounts owed to TheReliableHost shall be deemed due and payable immediately upon Fifteen (15) days after judgment or settlement is reached in said interpleader action. Failure of the rightful owner of said site and/or associated account to cause TheReliableHost to be timely paid in full all of said amounts shall be deemed a breach of these Terms, shall subject the account to immediate termination, and shall entitle TheReliableHost to a judgment against said rightful owner for all costs and all of TheReliableHost's expenses relative to said interpleader action including without limit all of TheReliableHost's court costs and reasonable attorney fees.
 
Anytime Guarantee: All shared and reseller accounts are entitled to an unconditional Anytime money back guarantee. If you're not satisfied with TheReliableHost, we'll give you your money back fo the period of unused service. No questions asked, no time limits. Cancel at any time, and we'll issue you a refund for the remainder of your current payment term. It's like a warranty that never expires! Plus, during the first 30-days, we'll refund your hosting fees in full. PLEASE NOTE: The Anytime Guarantee does NOT apply to Backup Hosting, domains, SSL certs.
 
Refunds: DOMAIN REGISTRATIONS, FAILED DOMAIN TRANSFERS ARE NON-REFUNDABLE. We will process and apply credits or refunds within 3 business days of submission. Refunds for annual plans will be treated as monthly terms. The annual account rate will be adjusted to the monthly rate, past and current usage deducted at that rate, and the remainder returned.
 
Cancellation: All cancellations can be submitted using the cancellation button in your TheReliableHost client control panel. While there are no cancellation fees, you must cancel 15-days prior to your next billing cycle. Payments made up to your cancellation date are not refundable unless you're canceling within the 30-day guarantee period. This does not include any added support or service fees you have contracted us to provide. You are obligated to pay for your account even if you do not use it. Because we have provisioned services and provided you with details you have the ability to use your account. An unused account still uses system resources that could be used for other customers. If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed. We do not offer refunds for services after the initial thirty (30) days of service.
 
SLA and Credit for uptime: TheReliableHost is committed to providing a standard of service and reliability unparalleled in the hosting industry. TheReliableHost guarantees network uptime of 99%. Our networks are multi-homed through redundant high-speed carriers which results in you, the customer, always being able to count on fast and reliable connectivity to our network. TheReliableHost guarantees the uptime of its network 99% of the time excluding scheduled maintenance.
 
Liability and Warranty: We are not responsible for any damages your business may suffer. We do not make implied or written warranties for any of our services. TheReliableHost denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by us. The client acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, client agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. You further acknowledge that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by the client for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
 
Refusal of Service: We reserve the right to refuse, cancel or suspend service at our sole discretion.
 
Modifications: These terms may be modified at any time with notice. All users are always subject to the newest terms posted here at all times. It is the end users responsibility to be aware of the latest terms of service and other policies at all time. It is our responsibility to provide these policies in a ready and readable form. We will, when possible, elect to notify clients of updates or changes to our policies in various mediums available including but not limited to; email, forums, ticket systems and chats.
 
Customer Abuse: We have zero tolerance for abusive language and/or abusive behavior towards our company and/or service we provide and/or our employees. Any customer deemed at our sole discretion to be abusive to our company and/or service we provide and/or our employees will result in immediate irrevocable account termination without any refund. Threats to sue, slander, libel, etc., are all considered forms of abuse and will result in immediate irrevocable account termination without any refund.
 
Public feedback: We have a zero tolerance policy for posting negative feedback on any public location about our company and/or our employees before submitting a ticket to our Feedback department to discuss your issue will result in immediate account termination without any refund. Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our Feedback department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please do not sign up with us. Furthermore, all of our policies that pretain to keeping information given to us confidential including but not limited to our privacy policy, confidentiality agreement, non-disclose agreement are nullified once you discuss your experience publicly. For example, if you make a post in public, then you are waiving your protection of privacy.
 
Indemnification: Customer agrees to indemnify and hold harmless TheReliableHost, its subsidiaries, their affiliates and each of their respective directors, officers, employees, shareholders and agents (each an "Indemnified Party") against any losses, claims, damages, liabilities, penalties, actions, proceedings, judgments, or any and all costs thereof (collectively, "Losses") to which an Indemnified Party may become subject and which Losses arise out of, or relate to the Agreement, Customer’s use of the Products and Services, breach of any confidentiality obligation or any alleged infringement of any trademark, copyright, patent or other intellectual property right and will reimburse an Indemnified Party for all legal and other expenses, including reasonable attorneys' fees incurred by such Indemnified Party, in connection with investigating, defending, or settling any Loss, whether or not in connection with pending or threatened litigation in which such Indemnified Party is a party. 
 
Specific rules and regulations governing use of TheReliableHost services.